"The Salon Emotion program was game changing for our salon when it came to elevating our guest experience."

"Salon Emotion simplified the customers’ journey by breaking it down into seven defined areas. This allowed us to re-evaluate how we were interacting with our customers to increase both guest satisfaction and company revenue.

The Salon Emotion tools helped us engage in more conversations around retail and additional services, delivering a higher average service ticket and more retail units per guest. This program has helped us look at our company from the customer perspective and put an action plan into place to deliver a more extraordinary customer journey.

I would highly recommend this program to anyone looking to elevate their salon company."

Jaison Henry
House of J Henry, Portland, ME